Electronic ticket payment system successful

Mar 15, 2013

Drivers who receive traffic citations in North Carolina are saving time by paying citation fees and related costs online rather than making a trip to the courthouse.

A new system, called payNCticket, accepts payments for traffic and other offenses that cannot be contested in a court of law.

The system was built by the judicial branch’s N.C. Administrative Office of the Courts (NCAOC) to provide benefits to both citizens and court officials and staff. In addition to providing a more convenient payment option for citizens, payNCticket allows for quicker disposal of cases because of its automatic updates of case records.

Statewide, the program has saved citizens hundreds of thousands of hours and it has saved courthouse staff more than 7,600 hours by eliminating the need to manually take receipts.

The idea was born by NCAOC, which conducted a feasibility study on the idea to implement such an electronic system for online payments in 2009. After the analysis, the N.C. General Assembly passed the Omnibus Courts Act, House Bill 1848, authorizing the courts to collect payments electronically.

Nearly 56 percent of waived offenses are now paid using the system. In 2012, more than 123,000 waived offenses across the state were process via the online system. Haywood County received $512,702 for waived offenses via the program for 2,205 total receipts. Prior to payNCticket, county citizens had to pay finds and related court costs by going to the courthouse to pay in cash or by mailing a money order or cashier’s check payment.

Haywood County Clerk of Courts June Ray said many of the tickets paid online are made by truck drivers who have been cited driving through the gorge.

Money collected is disbursed to state and local government agencies as directed by the N.C. General Assembly.

“The payNCticket system demonstrates how technology is modernizing the way citizens interact with courts statewide,” said NCAOC Director John W. Smith. “The system also improves efficiency to clerks of court by streamlining the payment and waiver process.”