Mission Health hires new air ambulance provider

Feb 11, 2013

Mission Health has hired Era Helicopters LLC (Era), a subsidiary of Era Group Inc., to provide aviation services for MAMA (Mountain Area Medical Airlift), the health system’s air ambulance program. Mission Health signed a four-year contract with the aviation provider for service beginning Feb. 1.

“We selected Era to service our MAMA helicopters because safety is their top priority and they have a proven track record for quality,” said Jill Hoggard Green, PhD, RN, president of Mission Hospital and Mission Medical Associates. “As always, our primary concern is for the health and safety of our patients and the people we serve throughout western North Carolina. We are confident in putting Era on the frontline and entrusting them with the task of keeping our patients’ well-being in mind – from the ground to the air – to ensure they arrive securely at our hospitals.”

The Mission Health Board of Directors approved the contract with Era upon a recommendation from its finance, investment and property committee. Era was one of three companies that submitted bids after the health system’s prior contract with Air Methods Corporation expired in March 2011. Air Methods Corporation has continued to service MAMA on a month-to-month basis in the interim.

“We are delighted that Mission Health has selected Era to provide safe and immediate air medical transport to the people of western North Carolina,” said Paul White, senior vice president – domestic for Era Group Inc. “Era is dedicated to being the best in the business. Our pilots, maintenance technicians and support personnel are all committed to safety and service excellence.”


Aircraft pilots and mechanics are employed by Era. A nurse and paramedic from Mission Health provide on-board medical care during emergency flights. MAMA operates two helicopters, one based in Asheville and a second at Angel Medical Center in Franklin. The helicopters service Mission Hospital, including Mission Health’s five member hospitals and the 18 westernmost counties of North Carolina. MAMA helicopters also service parts of northeast Georgia and the Upstate of South Carolina as needed.

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